The rise of humanist IT leaders
It wasn't that long ago that an IT Department's two main functions were rolling out the latest Microsoft business applications and supporting employees who were having problems with their laptops. Operating your laptop and systems back then was a bit like the days when it wasn't a question of "if" your car broke down - it was "when" your car would break down. Things were simpler then and IT teams knew what they were supposed to do, users spent lots of time queuing on calls fo
