Survival of the nicest
Thoughts by Elina Oost: My grandfather owned a garage and he was proudly determined to look after his customers. To him, service was everything, and in his eyes, a good reputation enabled him to hold his head high when he walked through town. He used to tell me 'the customer is king, you have to do all it takes to help and satisfy your customers'. So the bottom line, when a car left the garage, was not that it was fixed in the opinion of the mechanic, but that it was fixed, c
